As the coronavirus (COVID-19) outbreak continues to affect people and businesses worldwide, we are committed to leverage all resources to protect our employees, customers and operations during this time.
We are closely monitoring the situation, following CDC guidelines, abiding by local regulations and will keep you informed as the situation evolves.
What does this mean for my orders currently in production?
Our production process is not running as usual at the moment. We are currently experiencing significant delays in the production of most Cast metals so you can expect a lead time extension on orders containing these materials. The estimated shipping dates for these orders have changed and are reflected on all orders.
How is production affected?
- Our factory facilities will be running minimal staffing to support essential operations, as we have been granted exemption status as an essential business to produce medical aids. Our resources have been shifted accordingly so we are still able to fulfill your production needs.
- The RUSH option for US, Canada, New Zealand and Australia has been temporarily disabled.
- All cast metal materials (Platinum, Gold, Silver, Copper, Brass, Bronze, Rhodium Plated Brass, and Gold Plated Brass) excluding Natural Brass, Natural Bronze, and Natural Silver finishes for non-interlocking parts are temporarily unavailable for purchase until May 6, 2020. Outstanding orders placed in these materials will resume production as soon as possible. As of May 6, 2020, we are estimating a further delay of 1-2 days.
- Natural Silver finishes will be delayed by at least 2 business days.