Policy/FAQ's

Placing an Order
    • What are my payment options?
Credit Cards
The United States or Canada - (American Express, PayPal, Discover, JCB, MasterCard, Venmo, Diners Club or VISA)
PayPal
(depending on country) and also USD or EUR, depending on the country's destination of the order. Please contact PayPal about payment limitations, countries that accept PayPal, disputes, and other terms.
    • What currencies are permissible?
    USD or EUR are the only payments allowed to be processed, in reference to your shipping country. Customers reviewing invoices note that invoices will also indicate your payment currency.
      • What occurs after my order is placed?
    Your order will be processed, upon quality inspection with each of your product(s), delicately packaged, and shipped on its way.
    Due to the respect of manufacturing and our quality inspection process, Please allow 2-3 weeks for orders to be delivered (depending on destination, the quantity of your order(s) and shipping method chosen.)
    Processing Your Order and Payment
      • How does the payment process work?
    When your order is placed an authorization hold on your credit card will be enforced due to the respect of our verification process.
      • KORTONS refund(s) and exchange policy.
    Currently, we do not offer refunds on our exclusive products (EQUAL EXCHANGE ONLY).
    If you are dissatisfied with your order(s), (WE ASK) that you contact our customer service group within 0 day of receiving your item(s) (via) email or phone and provide us with your order identification, order number and our customer service specialist will order an exchange. TERMS and CONDITIONS APPLY: Orders consisting of high-quality metals orders of any product(s) ONLY that exceeds $200 in value must be returned to KORTONS at customer’s expense to be eligible for an exchange. KORTONS reserves the right to disapprove and/or discredit this offer if we notice negligence, abuse or fraud. We inquire to know why you were not satisfied. We reserve the right to an explanation and reason for the requisitioning of an exchange(s) and an (HD) photograph of the product for which the exchange is being referred before issuing the exchange. We are not responsible for import duties, tariffs, or other costs paid by customers to third parties in order to receive the order. We do not furnish exchange(s) for products that have been exploited, refined, or devastated after shipment is received.
    NOTE - When returning use the shipping label or the information from the shipping label before sending.
    Shipping Info
      • What is KORTONS delivery time for its products?
    KORTONS delivery time for orders varies and is based on the shipping option selected.
    Once an order is shipped, transit and delivery time will rely on the shipping option upon destination. A tracking number will be issued for shipment monitoring purposes.
      • Can an order be rushed?
    Yes depending on shipping method chosen.
      • Can two orders be combined if they were placed separately?
    No, You will be required to pay each of the shipping cost.
      • Can my order be retrieved in person?
    No, all orders are shipped from warehouse to customer(s).
      • Can I ship to other countries around the world?
    It all depends on the country of destination.
    NOTE: Any country except (RUSSIA).
    Existing Orders
      • How can I check my order status?
    Simply log into your KORTONS account and click (order status).
      • Can I cancel an order during the manufacturing process?
    No. Once an order is placed it is immediately processed, manufactured and then shipped.
      • Can I place orders or check order status by phone?
    No. All orders are placed online only. Same as with your order status.
      • There is a late issue with my order. What can be done about it?
    We will firmly address the issue and promptly get to it.
      • How can KORTONS be contacted?
    Contact information is located on our customer support page.
    Finery Apparel Returns

          Any claims for damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

          If customers notice an issue on the products or anything else on the order, please submit a problem report.

          Be aware that KORTONS may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.

          When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If the address thats on the return label isn't used as the return address, you would become liable for any returned shipments you receive.

          Return Addresses For (Finery Apparel Only)

          • Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte or Dallas facility. The correct return address will be mentioned on the order packaging. If this information isn’t for some reason available to your customer, then the returns must be sent either to Charlotte or Dallas, based on which facility is located closer to the customer. Charlotte address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. Dallas address: 217 Wrangler Drive, Coppell, Texas 75019.
          • Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
          • Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
          • Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
          • Packages sent out from our UK facility are automatically returned to Antar 2, Wobaston Road, Wolverhampton, WV10 6PZ.
          • Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).
          • Packages fulfilled by our partner facilities in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).
          • Packages fulfilled by our partner facilities in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil (apparel orders & mugs); R. João Ferreira de Camargo, 714 - Jardim Mutinga. CEP 06460-060. Barueri - SP, Brasil (non-apparel orders).

          Wrong Address - If you (customer) provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

          Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

          If you haven't registered an account on kortons.com and you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

          KORTONS does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

           

          Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

          1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
          2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

          therefore KORTONS reserves rights to refuse returns at its sole discretion.

          This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

          For more info on returns, please read our FAQS.